Role Profile
The post holder will be a key contributor to delivering the revenue repairs service to approximately 10,500 tenanted homes, 3,000 garages, and 700 corporate and commercial operational Council-owned properties.
Key Accountabilities
* Assist in managing day-to-day repairs in both domestic and commercial buildings, ensuring that the work is carried out to a high quality, represents excellent value for money, and achieves a high level of customer satisfaction.
* Assist in managing the safety inspection programme for domestic and commercial operational properties, ensuring that inspections are carried out in accordance with regulations and service standards.
* Undertake surveys on properties to diagnose gas service faults and identify the most appropriate and effective solution.
* Support neighborhood housing officers in diagnosing and dealing with complex technical matters.
* Raise day-to-day works orders and any necessary variation orders that are accurate and timely.
* Raise follow-up works orders to ensure that systems do not fail, ensuring that these orders are accurate and timely.
* Support neighborhood housing officers when dealing with no-access cases for repairs and inspections, assisting in providing evidence so that offices can apply to the courts for access.
* Support the Building Services team in relation to building services contracts.
* Liaise with contractors to ensure that specified works are clearly communicated and that they are in possession of all necessary information concerning health and safety.
* Provide risk assessments on health and safety hazards for contractors and any other visiting staff before work commences.
* Monitor the carrying out of gas service repair works and the precautions taken by contractors to protect health and safety, ensuring that any issues are raised and resolved as appropriate.
* Maintain policies and procedures with respect to regulations, contracts, statutory compliance checks, safety inspections, and ensure all certification is up to date.
* Liaise with the capital repairs and maintenance team regarding the referral of planned works.
* Assist in the satisfactory resolution of any complaints or legal claims of disrepair received.
* Identify any costs that should be recharged to the tenant or leaseholder, including provision of evidence.
* Survey and specify all works related to insurance damage (fire, vandalism, and natural disaster, etc.) and comply with agreed procedures.
Knowledge & Experience
Candidates must have substantial knowledge and experience in the following areas of business and will be required to provide evidence of this.
* 2 years' experience of building surveying and inspection, including contract administration.
* Knowledge of construction methods.
* Knowledge of building faults, including their diagnosis and appropriate remedial measures.
* Understanding of the legal framework relating to disrepair.
* Understanding of how to work effectively with non-technical staff, tenants, leaseholders, and building users, and delivering a customer-focused service, including providing for diverse needs.
* Experience of using computer applications, including Microsoft Word and Excel.
* Knowledge of construction health and safety legislation, including the Construction Design and Management regulations.
* Knowledge of planning and building regulations.
* Knowledge of other relevant legislation and good practice.
Qualifications
* Higher National Certificate or equivalent.
* Current driving license.
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