Programmes Officer (Quality Support)
About The Role
The Faculty of Science at the University of Bath is home to a vibrant community of staff and students, delivering high-quality teaching and research across a range of disciplines. Our Professional Services teams play a crucial role in supporting academic excellence and delivering an outstanding student experience.
As part of the Taught Programmes Team, you will work within a supportive and forward-thinking environment that values collaboration, innovation and continuous improvement.
Join us in shaping the future of our education portfolio and supporting the next generation of scientific innovators.
We are seeking a highly motivated and experienced Programmes Officer (Quality Support) to join our Taught Programmes Team within the Faculty of Science.
This is an excellent opportunity for a skilled administrator who enjoys leading process improvements, supporting academic quality, and working collaboratively across teams to deliver a high standard of service.
Working closely with the Programmes Manager (Operations), you will play a key role in ensuring the effective operation and continuous enhancement of the Faculty’s taught programmes. You will take responsibility for operational support, quality assurance and governance, and lead on initiatives to improve processes and systems across the team.
You Will Also
* Provide leadership on cross-Faculty initiatives to ensure consistent standards and effective coordination.
* Support and advise colleagues on key governance processes including Academic Appeals, Individual Mitigating Circumstances, and Programme Handbooks.
* Liaise with the Academic Registry and other University departments to ensure compliance with regulations and policies.
* Identify and resolve complex operational or programme-related issues.
* Lead projects that enhance efficiency and effectiveness, including training colleagues in the use of digital tools such as Power Automate.
* Contribute to the smooth running of assessment and examination processes and act as a key contact for programme support and troubleshooting.
About You
* You will be a proactive and organised professional with excellent attention to detail and a strong commitment to service quality. You will enjoy working in a busy, collaborative environment and will demonstrate confidence in leading initiatives and supporting colleagues.
* Experience of programme or student administration, ideally within higher education.
* Knowledge of University regulations, policies and procedures, or the ability to develop this quickly.
* Excellent interpersonal and communication skills, with the ability to work effectively with a wide range of stakeholders.
* Strong organisational skills, including the ability to prioritise and manage competing demands.
* Confidence using and a willingness to train others in digital systems and process improvement tools.
Further information
This is a full-time (36.5) permanent post. If additional detail is required which is not contained in this advert and the job description/person specification, please contact the Team Manager (Operations) Paula Gabriel: P.Gabriel@bath.ac.uk
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.
What We Can Offer You
We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
* Free counselling services through Health Assured
* Cycle to work scheme
* Electric vehicle salary sacrifice scheme
* Staff discount at Team Bath gym
* Staff discounts on postgraduate tuition fees
* Staff discount on language courses
* Generous employer contributory pension schemes
* Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
* A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
* Free entry to the Holburne Museum in Bath
* Local discounts and more
* A family-friendly workplace
* An excellent reward package that recognises the talents of our diverse workforce
* Relocation allowance
* Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.
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Further Details
* Job Description & Person Specification
Terms and Conditions of Employment
Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.
Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.
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