Our client, a well-established bespoke retail business with a showroom presence in Marlow, is seeking a Retail Consultant to join their team. Working closely with the Owner and Sales Manager, this role offers an excellent opportunity to become part of a specialist, design-led company known for exceptional customer service and a highly personalised client experience.
Due to continued growth and increasing showroom activity, our client is looking to appoint a confident, customer-focused individual who can deliver a consistently high standard of service to a discerning, high-end clientele.
Key Responsibilities
* Delivering a professional, five-star customer experience from initial consultation through to completion
* Taking time to understand individual customer requirements and providing tailored, bespoke solutions
* Managing client enquiries and maintaining clear communication throughout the order process
* Liaising with internal production teams to confirm order progress and completion timelines
* Processing transactions accurately using an EPOS system
* Handling high-value and sentimental items with discretion, care, and professionalism
* Representing the brand to the highest standard within the Marlow showroom
Candidate Profile
1. Proven experience delivering outstanding customer service within a retail or...