We are leaders in encouraging and inspiring Children to explore Engineering as a career path. We're looking for individuals who want to make a positive impact on the future careers of young people.
Our Service Delivery department play a key role here, creating the bridge between our Partners who fund our programmes and the Schools we deliver the programmes to.
Our Goal, as a not-for-profit Company, is to embed engineering into the fabric of every school, ensuring all children have the opportunity to engage with engineering from a young age.
The Role:
* Communication with schools via telephone calls and email to register onto our activities and build relationships with the schools for their ongoing engagement
* Support schools throughout their activity with educational, engineering and curriculum support
* Where suitable, attend events at our partners sites nationwide, to see our activities in action, further supporting and celebrating our engagement with pupils
* Problem solving challenges faced by schools to ensure pupils are inspired by engineering
* Handling inbound calls and emails
* Ensuring information is accurate and up to date on CRM System
* Communicate effectively within your team
* Providing a great level of customer service
What You'll Get:
* Salary £27,000 per annum
* Full-time role at 37.5 hours per week (8:30am - 4:30pm, Mon-Fri)
* 30 minutes lunch break each day
* 29 days holiday per year, including bank holidays
* Increasing holiday allowance
* Working with some of the world's largest blue-chip companies as part of their school outreach activities
* Opportunity to travel nationally with the Company
* Opportunities to engage with inspirational people and companies
* Health Cash Plan; including technology & retail savings, access to healthcare and wellbeing services, discounted gym memberships and more
* Cycle scheme
* Life insurance at 3 times your salary
* Early finish on the last Friday of the month
* Casual dress
* Professional development opportunities and progression within a growing organisation
We're looking for:
* 1 years'+ experience in a customer-focused role
* Excellent relationship management skills with the ability to listen and communicate credibly and effectively both verbally and in writing
* Ability to work to objectives and agreed time-frames
* Excellent organisational skills with attention to detail to support with the management multiple contracts at the same time
* Good digital skills with Microsoft 365, Excel and Outlook and experience of using a CRM system
* Confidence in seeking out new leads and contacting schools for the first time
You do not have to meet 100% of the requirements to apply – we're looking for individuals who share our passion about the aims and aspirations we have and wanting to make a positive impact on the future careers of young people.
If you want to work for a value led business who change lives through STEM & Engineering engagement, and you think you're a good fit, then we want to hear from you
To apply please submit a CV with covering letter.
Job Types: Full-time, Permanent
Pay: £27,000.00 per year
Benefits:
* Additional leave
* Casual dress
* Company events
* Cycle to work scheme
* Health & wellbeing programme
* Life insurance
* Work from home
Work Location: Hybrid remote in Burnley BB11 1BU
Application deadline: 10/10/2025