Position Overview
Please note this is a 12 month FTC. Ralph Lauren's Flagship Bicester store has an exciting opportunity for an experienced retail manager to join the Ralph Lauren family. Embrace & demonstrate the Ralph Lauren philosophy, whilst coaching and developing a team to deliver exceptional customer service, performance & profitability with a customer first culture.
Essential Duties & Responsibilities
- Support and coach a team to deliver Excellence in customer service whilst maximizing sales opportunities
- Maintain the Brand Presentation guidelines to further enhance the customer experience
- Ensuring all team members are valued employees and have clear development plans
- Ensure all customers receive a welcoming environment and positive lasting impression of RL
- Exciting opportunity for a energetic, passionate and customer service driven customer experience manager to lead, coach and develop within the store to deliver customer service to an exceptional level within Ralph Laurens Flagship stores
- Achieve sales and profitability through key performance indicators.
- Energise and engage teams to maximize performance using service metric's
- Coach and support the team to create a customer first culture within all store activities
- Recognize and reward great service and performance
- Understand, support budgetary requirement to increase performance
- Lead by example adhering and managing your team to brand dress and grooming standards
- Please note this is a 12 month FTC.
Experience, Skills & Knowledge
- Min 3 full strategic performance cycles of professional experience managing teams within a retail environment.
- High customer and people service orientation - motivational, and supportive to develop and demonstrate leadership skills.
- Good social and communication skills.
- Understanding of delivering performance against KPIs
- Please note this is a 12 month FTC.
