Aftersales Customer Support Specialist
Franchised Motor Dealership - Salisbury
Automotive Experience Required
Are you passionate about delivering exceptional customer service and creating outstanding experiences?
Our client, a Franchised Motor Dealer in Salisbury is looking for an Aftersales Customer Support Specialist to join their team and be the first point of contact for customers seeking vehicle service and repairs.
Salary
£25,500 basic
£31,610 OTE uncapped
Monday to Friday 8.30am - 5pm
No Weekends
In this role, you will:
Manage all incoming customer enquiries via telephone, website, and digital channels.
Process and handle outbound marketing to existing customers.
Identify customer needs and respond with professional, solution-focused support.
Promote and upsell retention products using expert sales techniques.
Ensure every customer enjoys a seamless and high-quality experience.
About you:
Exceptional customer service and communication skills.
Previous experience in a customer-focused environment, ideally within a premium or high-end brand.
Confident telephone manner and ability to work effectively in a team.
Strong organisational skills and ability to prioritise tasks.
Automotive experience requir...