So. Here's the deal. We're called Compex IT, a growing IT services company based in Birmingham. And due to continued growth, we're looking for a Remote Helpdesk IT support engineer to be part of the team - this role is 100% remote/working from home-based.
But it's got to be someone special.
Because we have a really happy team of motivated client-focused technology superstars. They're really focused on delivering the best client experience.
And we want more of the same.
Duties
We're all about making our clients lives easier using technology here at Compex IT and you being as much of a part of their team as their own staff is extremely important to us. It's what separates us from the crowd
* Your main task will be providing phone/remote support helping them with their day-to-day issues from your own home office (this role is 100% remote based)
* You'll also check and remediate issues raised by our remote management tool (RMM)
* You'll need to have the right balance of technical ability, and a big smiley face. Lots of that "can do" attitude that people love.
What we're offering you
* This a 100% home-based role
* This is a very exciting time to join the company for the right person as we are experiencing rapid growth
* We're a small (but perfectly formed) team looking for someone who can grow alongside us and become an integral part of the team.
* The role is varied with plenty of opportunities. You'll be involved in everyday support, as well as helping look after the helpdesk and suggesting improvements in the way we provide service to our clients.
* Regular team catch-ups and events (that's why we want someone based around Birmingham)
Skills and Experience
First and foremost, you'll need to be passionate and have extremely strong communication skills but you'll also need the following technical skills:
* At least 2 years' experience in an IT support environment with experience gained within a managed service provider/IT service environment is highly advantageous.
* Strong Windows background
* Strong Computer/hardware configuration and installation experience
* Good knowledge of Microsoft 365 (including SharePoint, Teams) administration, troubleshooting, setup
* Excellent networking knowledge
* Excellent knowledge of cyber security risks and mitigation techniques
You'll also need to have:
* This role is based remotely so you must be happy to work from home (Ideally, you would have done this for a period of time already) and have a dedicated space at home to work from.
* Experience with job/ticket management system
* A full UK driver's licence - there may be occasions where you need to visit a client's office
Job Types: Full-time, Permanent
Pay: £25,000.00-£26,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Private medical insurance
* Work from home
Experience:
* Managed service provider: 2 years (preferred)
* IT Support: 2 years (required)
* Office 365 admin/troubleshooting: 1 year (required)
Location:
* Birmingham (West Midlands) (required)
Work Location: Remote