About the Role
A growing IT services provider is seeking a skilled and customer-focused 2nd Line IT Helpdesk Engineer to join the team. This is an opportunity to work with a variety of clients across the education and SME sectors, delivering high-quality technical support and contributing to innovative IT projects as well as working with 1st line technicians
Key Responsibilities
Provide 2nd line technical support via phone, email, and remote tools.
Troubleshoot and resolve escalated issues efficiently and professionally.
Support Microsoft 365, Windows Server, Active Directory, and networking technologies.
Assist with IT projects including system upgrades, migrations, and installations.
Collaborate with 1st line helpdesk and field engineers to ensure seamless service delivery.
Maintain accurate documentation and contribute to internal knowledge sharing.
What You’ll Need
Experience in a 2nd line support role, ideally within an MSP, school, SME or similar environment.
Strong knowledge of Microsoft technologies (Windows 10/11, Server 2016+, M365, and ideally Azure AD).
Good understanding of networking (DNS, DHCP, firewalls, VPNs).
Excellent communication and customer service skills.
A proactive, problem-solving mindset with a passion for technology.
Full UK driving licence (very occasional on-site visits may be required).
What’s on Offer
A supportive and collaborative team environment.
Opportunities for professional development and certifications.
Exposure to a wide range of technologies and client environments.
A chance to make a real impact in a growing business and help develop more junior technicians