Job Description
2nd Line EUC Analyst
Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position within a regulated corporation providing second line to support to MAC/Windows OS, 365 suite (Intune/Autopilot), Azure Virtual Desktop and Cloud printing solutions.
Our client is offering a day rate of £250 to £300 PD for a 6/12-month project to be based in Wolverhampton - 5 days per week.
Key Responsibilities:
* Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation.
* Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process.
* Escalation of potential Major Incidents and Risk Events for management visibility and resolution.
* Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective devices are repaired/replaced swiftly.
* Participate in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required.
* Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively.
* Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers
Key Experience:
* Proven experience within a 2nd line support role, within a service desk, service deliver, EUT/EUC environment is a must have
* Domain industry experience within a financial services or professional services environment is a must-have
* Experience supporting MAC & Windows OS systems using JAMF is a must have.
* Working knowledge of AD, ServiceNow, Webex/MS teams Citrix, and Cloud printing solutions is a must-have.
* Experience setting up meeting rooms, building laptops, setting up printers, break/fix and hardware is a must have
* Experience supporting VIP, C-Suite and Senior Managers within a professional environment is a must have.
One sage interview process, to start ASAP, unfortunately candidates with 4 week notice periods will not be considered.
2nd Line EUC Analyst