Do you enjoy helping people? North Tyneside Citizens advice is a charity that provides free independent, confidential, and impartial advice. We have exciting opportunities for you to join the Social Welfare Advice team supporting our Money Advice caseworkers who deliver debt advice to clients struggling with their debts via telephone and webchat on our National Debt Hub and DRO (Debt Relief Order) unit. Working as a debt support officer you will join our existing team carrying out a range of activities to support our Money Advice Caseworkers. The role is based in our North Shields office.
Benefits
· Salary of £24,263.10 per annum
· Workplace pension scheme
· Generous leave entitlement starting at 24 days per year (in additional to bank holidays) and rising to 29 days with long service
· Paid Birthday Day off after 12 months service
· Career development opportunities within the service with the opportunity to work towards full accreditation to deliver debt advice.
· Develop skills through full training
· Work that makes a positive impact
· Town centre location with good transport links
· Positive working environment
Day to Day
· Providing general administrative support to our Money Advisers in Social Welfare Advice Team.
· Be the initial point of contact for clients across all relevant channels
· Managing calls from clients, third parties, other local Citizens Advice staff and partner agencies.
· Send appointment reminders, e-signature requests and SMS
· Using the debt assessment tool to help clients gather information and complete their budget in advance of the appointment.
· Collect information from creditors, local authority, and utility companies to support the work of the adviser.
· Processing information received from the client to contribute to the progress of their case.
· Inputting and maintaining client data into our internal case management systems
· Completion of the Adviser Learning Programme and Money Advice accreditation programme.
Requirements
· Customer service skills or experience of working with people
· Excellent IT Skills, experience of Outlook 365 and SharePoint.
· Able to work constructively as part of a team
· Able to communicate effectively with clients
· Able to maintain boundaries and keep confidentiality
· Able to undertake administrative tasks effectively
· Willing to learn and attend training and supervision.
· Excellent communication skills
· Be a team player
· Well organised and have an attention to detail
* Experience of working to deadlines in a fast-paced environment
Essential
You will need a good working knowledge of Outlook 365, Word and Excel, strong customer service skills are essential.
Interested in applying? Download an application for from our website
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Closing Date: 08 October 2025, 5pm.
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.
Job Type: Full-time
Pay: £24,263.10 per year
Benefits:
* Casual dress
* Company pension
* Sick pay
* Transport links
Experience:
* Adminstration: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person