Receptionist - FTC 5 Months Hiring Manager: Laura Baird Edinburgh (Hybrid) The Opportunity As our Receptionist you will be the first point of contact between us and the most important part of our business: our customers. By putting the customer at the forefront of every interaction, you will manage customer communications relating to their orders, account queries and products by keeping it simple and making it easier to do business with Millar & Bryce. Providing quality customer service and identifying specific customer requirements, you will be able to guide our customers, using your knowledge and expertise of all operational areas. The role will involve but will not be limited to: Providing a high-quality service to Millar & Bryce customers comprising of handling inbound & outbound calls and undertaking a range of processing tasks. Taking ownership of customer problems, solving them at first point of contact when possible and escalating when required Collaborating within the teams to clarify facts, exchange information or resolve enquiries and issues. Supporting the wider Millar & Bryce teams to ensure that performance standards and business objectives are met. About You You will be a confident communicator who is driven to deliver results. You will also be/have: Excellent customer service skills Good administrative and organisational skills Proficient problem-solving Extensive experience in providing value added customer service Ability to multi-task and prioritise a varied workload Proficient in Microsoft applications and use of internal and external databases and Previous experience using Salesforce is desirable