Overview
Process Improvement Systems Analyst – London
We are seeking a technically minded and detail-oriented Process Improvement Systems Analyst to join our Financial Services client’s Continuous Improvement team. This role combines hands-on systems administration with process improvement, offering the opportunity to work with platforms such as Jira, ServiceNow, Dynamics 365, and other internal tools.
This position is well-suited to someone early in their IT, systems, or operations career who is comfortable learning new tools, enjoys problem-solving, and has the drive to spot inefficiencies and suggest smarter ways of working.
Key Responsibilities
* Identify process inefficiencies and put forward recommendations to resolve them.
* Configure and manage platforms including Jira, ServiceNow, Dynamics 365, and other internal systems.
* Provide 1st line support for business-critical applications, ensuring issues are resolved quickly and effectively.
* Support and maintain API integrations and smooth data flows between systems.
* Collaborate with colleagues across the organisation to understand requirements and deliver process improvements.
* Partner with the Digital Workplace team to standardise workflows for account setup, permissions, and approvals.
* Maintain clear documentation of processes, system configurations, and best practices.
Skills & Experience
* Technical exposure gained through studies, IT systems administration, or 1st line support.
* Familiarity with business platforms such as Jira, ServiceNow, or Dynamics 365.
* Comfort with API integrations and system configuration.
* Strong attention to detail and a structured, problem-solving mindset.
* A natural drive to spot inefficiencies and seek out process improvements.
* Clear communication skills with the ability to work effectively across technical and non-technical teams.
Desirable
* Experience with workflow automation tools (e.g. Power Automate, Zapier).
* Familiarity with reporting/dashboarding tools such as Power BI.
* Interest in continuous improvement, operational efficiency, and business transformation.
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