We are PXC, the UK's largest provider of wholesale connectivity. Our vision is to be the UK's #1 wholesale platform, a one-stop shop provider of connectivity, voice, cloud and security underpinned by the UK's most robust, secure, resilient and reliable network.
Born from the combination of Virtual1 and TalkTalk's wholesale services and national network business, we operate across our 3 core sites (Salford, London and Skopje, North Macedonia).
Our mission is clear, to be the UK's best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day: we care; we challenge; we commit.
About the Role
Supporting PXC's strategic objectives of growth, optimisation and delivering future products to the wholesale connectivity market, the Order to Cash team plays a critical role.
The team consists of approximately 35 people and be is a major stakeholder in the outsourced operations with our strategic partners. Continually adapting to meet customer and employee demand whilst providing an excellent service in a timely and cost-effective manner.
The Order to Cash team covers critical areas including the onboarding and enablement of new partners and those partners consumption of new products; ownership of the end to end billing process and the collection of cash from partners including management of credit risk and controls.
The Head of Order to Cash is a leadership role responsible for leading and optimising the end-to-end partner journey from order placement through onboarding, billing, collections and revenue assurance. This role is critical in ensuring seamless customer experiences for PXC partners, accurate revenue capture and efficient cash flow. This role is instrumental in maintaining PXC's financial health, establishing robust policies, and driving process improvements.
The successful candidate will combine strong operational leadership, commercial acumen, and customer centric thinking to drive process excellence, compliance and innovation across the order to cash value chain.
Working in close partnership with the rest of the Operations Leadership team and wider TCO management, success requires the role holder to operate across the business to maintain alignment and drive swift quality decision making.
The role holder is ultimately responsible for billing controls, billing transformation, partner experience, onboarding and sales enablement, credit control across all tiers and cash collection.
Key Responsibilities
* Strategic Leadership: Develop and implement overarching strategies for billing, invoicing, credit management, and collections to meet organisational financial goals.
* Team Management: Lead, mentor, and develop a team of professionals. Set clear performance expectations, conduct regular evaluations, and foster a collaborative and high-performance culture.
* Process Optimisation: Review and refine Order to Cash and Onboarding processes to improve efficiency, accuracy, and customer satisfaction whilst continuously leveraging technology and automation.
* Order to Cash: Own and manage the complete Order to Cash cycle including billing, credit management, collections, dispute resolution and cash application.
* Onboarding and Sales Enablement: Ensure the onboarding of new partners and existing partners with new services is simple, transparent, seamless and aligned with customer needs.
* Relationship Management: Serve as the primary point of contact for internal and external stakeholders regarding all order to cash, onboarding and partner matters. Resolve complex queries and complaints professionally.
* Compliance and Controls: Ensure all activities are conducted in compliance with relevant laws, regulations, and company policies. Implement internal controls to safeguard financial assets.
* Reporting and Analysis: Generate regular reports on billing and collections performance, analyse key metrics, and present insights and recommendations to leadership.
* Cash Flow Optimisation: Drive initiatives to improve cash flow, including early payment incentives, collections campaigns, and streamlined reconciliation processes. Implement effective controls to mitigate revenue leakage and support audit/compliance requirements
* Continuous Improvement: Stay abreast of best practices, emerging trends, and regulatory changes. Champion process improvements and technological upgrades.
* Risk Management: Identify and mitigate risks including fraud, error, and reputational risks.
* Strategic Partner Relationship - Engagement with external suppliers at an operational and commercial level, ensuring customer demands are met.
What Will Make You Successful in This Role?
* Demonstrated experience of leading teams to deliver against key deliverables in a billing and collections environment while maintaining a focus on customer and employee engagement.
* Ability to manage complex financial operational activities, negotiating complex situations and settlements to protect the cash position of PXC group.
* Ensures adherence to regulatory standards, managing operational and financial compliance and risk effectively, and holding others accountable to do the same.
* Demonstrable experience of leading volume teams, including vision setting, decision making, and strategic planning.
* Proven ability to maintain key internal and external stakeholder relationships through strong influencing and negotiation skills.
* Strategic and commercial acumen with the ability to manage budgets, resources, and vendors to deliver cost-effective solutions without compromising quality.
* Competence in making data-driven decisions through excellent problem-solving and analytical skills.
* Builds and nurtures high-performing teams, fostering collaboration, effective communication at all levels, accountability, and continuous learning.
* A can-do attitude that balances governance and structure with pragmatism and an ownership mindset that delivers business outcomes.
* Sound understanding of financial controls, regulatory compliance, and risk management.
* Ability to work effectively under pressure and manage competing priorities.
* Bachelor's degree or equivalent experience in Business finance, Operations or related field. (Masters degree is desirable)
* Strong knowledge of billing systems, ERP/CRM platforms and revenue recognition principles
* High degree of integrity and professionalism
* Ideally an understanding of the wholesale connectivity market including products and suppliers.
How we look after our employees
* Our brand new "PXC Flex" benefit launched in January 2025, which includes Flex30, an additional 30 hours* of leave every year for you to use how you wish
* Our hybrid working policy offers you flexibility to work from home as well as connecting with your colleagues in one of our accessible and collaborative office spaces
* A starting holiday allowance of 25 days* holiday and up to 10 extra days* leave via our holiday purchase scheme
* Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus
* Free broadband for all employees plus gifts for major life events such as marriages and births
* Flexible salary sacrifice scheme including dental, gym plus a huge range of shopping and leisure discounts so you can save even more cash
* A range of inclusive employee networks to help integrate employees into life at PXC
(* Days and hours are based on a full-time employee's working pattern and leave is pro-rated for part-time employee)
At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We're also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.