Position Description:
If it takes seriously complex IT systems to keep your organisational skills challenged, and you’ve never encountered a network you didn’t want to improve, there’s a digital revolution brewing in the UK that could use your talents.
From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving people’s lives, you can be sure we’ll do the same for you. And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better.
CGI was recognised in the Sunday Times Best Places to Work List and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the nature of the role you will be required to attend our Milton Keynes site 5 days a week and have willingness to travel when required.
Your future duties and responsibilities:
As an EUC Engineer, you will play a crucial role in ensuring the stability and efficiency of our client's desktop computing environment. You will be responsible for maintaining, troubleshooting, and upgrading desktop hardware and peripherals. This role requires a customer-focused mindset, strong technical skills, and the ability to work independently.
Key Responsibilities:
• Manage walk up Tech Bar service
•Perform hardware installations, upgrades, and maintenance of desktops, laptops, and peripherals.
• Diagnose and resolve hardware-related issues, providing prompt and effective technical support to end-users.
• Meeting room and AV support
• Collaborate with the client's IT team to ensure seamless integration of hardware solutions.
• Monitor and manage inventory of desktop hardware components and accessories.
• Stay updated on industry trends and emerging technologies to recommend hardware improvements.
Required qualifications to be successful in this role:
Required qualifications to be successful in this role
• Proven experience in desktop hardware support and maintenance.
• Strong knowledge of operating systems, including Windows and macOS.
• Familiarity with virtualization technologies and endpoint security.
• Excellent troubleshooting and problem-solving skills.
• Exceptional customer service and communication abilities.
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Skills:
1. Process Management