Overview
PepsiCo UK is home to some of the world's most loved food and drink products. Making every day favourites like Walkers, Quaker, Doritos, Pipers and Monster Munch, to name a few! We have a fantastic reputation for developing and launching products that our consumers love. PepsiCo products are enjoyed by consumers around the world more than one billion times a day in more than 200 countries and territories. The company generated $91 billion in net revenue in 2023. We pride ourselves on being a great place to work and in 2023 have been awarded the Times Top 50 Employers for Gender Equality (formerly Times Top 50 Employers for Women) for the 18th year in a row and Top Employer for the 12th year in a row.
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability at the centre of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people. For more information, visit www.pepsico.com
Responsibilities
We are seeking a dynamic and results-driven Telesales Team Manager to lead our telesales team of 12 members, including 10 Telesales Account Managers, 1 Sales Support, and 1 Key Account Manager. The ideal candidate will be responsible for driving performance to meet and exceed key performance indicators (KPIs) such as net revenue, order conversion, customer retention, and more. Aswell as creating a team culture and environment that allows people to thrive and feel motivated and engaged.
This role is fast paced and sits within the Away From Home Team and more specifically focuses on our direct to customer delivery model. This model is critical in the strategic direction of the Away From Home channel and focuses on winning with independent outlets with some of our iconic brands like Walkers and Quaker but will be heavily focussed on our Pipers Premium Crisp brand
* Team Leadership: Manage, mentor, and motivate a team of 12 telesales professionals to achieve individual and team targets.
* Performance Management: Monitor and evaluate team performance, providing regular feedback and coaching to ensure continuous improvement.
* KPI Achievement: Drive the team to meet and exceed KPIs including net revenue, order conversion rates, customer retention, and other sales metrics.
* Sales Strategy: Develop and implement effective sales strategies to maximize revenue and customer satisfaction and retention.
* Training and Development: Identify training needs and organize training sessions to enhance the skills and performance of the team.
* Customer Relationship Management: Ensure high levels of customer satisfaction by maintaining strong relationships with key accounts
* Reporting: Prepare and present regular reports on team performance, sales metrics, and other relevant data to senior management.
* Collaboration:Work closely with other departments such as Marketing, Logistics, Supply Chain and Finance to align sales strategies and achieve company goals.
Qualifications
* Proven experience as a Telesales Manager or similar role.
* Strong leadership and team management skills.
* Excellent communication and interpersonal skills.
* Ability to analyze sales metrics and performance data.
* Proficiency in CRM software and Microsoft Office Suite.
* Strong problem-solving skills and ability to work under pressure.
Salary & Benefits:
* Competetive salary
* Company mobile phone and laptop.
* Regular sales incentives to be rewarded for your achievements.
* Competitive Pension Scheme.
* Paid annual leave.
* Free parking on-site.
* Staff discount shop.
* Subsidised Canteen.
We are an equal opportunity employer and comply with the Equality Act 2010, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or maternity, marital/civil partnerships, religion or belief, sex or sexual orientation, gender, gender identity or gender reassignment, disability or race including; colour, nationality, ethnic or national origin.
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