Overview
The WMS Support Analyst is responsible for providing technical support and troubleshooting for warehouse management systems (WMS) and related applications. The role holder will work with end users, vendors, and internal teams to ensure the optimal performance and functionality of WMS and related applications.
Location: Rockingham / Corby / Flexible Remote
How will you contribute?
1. To support existing Warehouse Services in Service Standard Hours (09:00 to 17:00 Monday to Friday excluding English Public Holidays) and undertake on-call duties as part of a rota to Provide P1 and P2 Incident Management Support for Warehouse Services in Service Extended Hours (17:01 to 08:59 Monday to Friday and 17:01 Friday to 08:59 Monday including English Public Holidays).
2. Provide first and second level support for WMS and related applications such as Aptean HDX, Langdon DMS
3. Respond to user requests and issues
4. Diagnose and resolve technical problems related to WMS and related applications, such as configuration, connectivity, integration, performance, and security
5. Escalate complex or unresolved issues to third level support or vendors as needed
6. Document and update support procedures, knowledge base articles, and user guides
7. Monitor and maintain the health and availability of WMS and related applications
8. Perform routine maintenance tasks, such as backups, updates, patches, and audits
9. Test and validate new features, enhancements, and fixes for WMS and related applications
10. Train and assist end users on how to use WMS and related applications effectively and efficiently
11. To deploy new and/or changed Warehouse Application Services in-line with Request For Change and/or Project timescales as defined by IT working practices. Note this may require working in Extended Hours.
12. To actively participate in Service Improvement.
The key performance indicators that will be used to measure the effectiveness of delivery against each key accountability:
Delivery of project reporting requirements signed off by Competency Centre Project Manager
Standard user training collateral developed and maintained for all strategic solutions
Housekeeping deployment on all implementations before transition to support
All testing is completed to agreed Wincanton Standards and signed off by Test Manager Delivery of standard incident reporting
Delivery of standard problem reporting
Active management of incident resolution
Active management of problem resolution
Measurable reduction in number of issues and incidents
Measurable reduction in number of problems
Reduced number of preventable issues and incident
What will you bring?
· At least two years of experience in providing technical support for WMS and related applications, preferably in a warehouse or distribution centre
environment
· Strong knowledge of WMS and related applications, such as Manhattan, Oracle
· Proficient in troubleshooting and resolving technical issues related to WMS and related applications, such as configuration, connectivity, integration,
performance, and security
· Excellent communication, customer service, and problem-solving skills
· Ability to work independently and as part of a team ·
Ability to prioritise and manage multiple tasks and deadlines
· Attention to detail and quality
· Ability to learn and adapt to new technologies and processes
· Certification or training in WMS and related applications (desirable)
· Experience of automated warehousing (desirable)
· Experience of 3PL Integration (desirable)
· Manhattan Associates WMS configuration experience (desirable) ·
Good understanding of ITIL Service Management processes
Our Culture & Benefits
In addition to a generous salary, we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more.
Our people are at the core of our business and what makes Wincanton great. That’s why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.
Be a part of our values; Excellence, Integrity, Passion, Proactivity, Togetherness & Trust.
Our Commitment
We are committed to providing equality of opportunity for all employees. We want to create an environment where all colleagues feel safe, supported and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us and our successes. Attracting diverse teams, we believe in creating an inclusive, respectful organisational culture for our colleagues and future talent.
Find out more: Wincanton champions a diverse workforce
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