In 2019, our founders were working as engineers solving complex cross domain problems within government organisations
TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home.
Details
Location: Hybrid working, with occasional visits to customer sites near North Bristol and Hereford.
Security Clearance: Must be eligible for DV clearance
Who are we
In 2019, our founders were working as engineers solving complex cross domain problems within government organisations.
TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home.
About the role
TwinStream is seeking a highly motivated and skilled Service Change Analyst to join our Service Delivery Team. The successful candidate will play a crucial role in onboarding new use cases into our existing Agile Software project, while also ensuring alignment with the customer’s Service Architecture.
Responsibilities
* Work closely with our Technical and Solution Architects to enable the successful integration of new use cases into multiple Agile Software projects.
* Support the efficient and effective onboarding of new use cases across multiple TwinStream projects, providing regular reports and analysis to both the TwinStream Service Manager and customer stakeholders directly.
* Maintain, update and report on Change backlogs using Jira.
* Support the Service Manager in the execution of service change activities and maintaining service documentation.
* Maintain a whole-lifecycle situational awareness view of the change pipeline from discovery phase to retirement.
* Stakeholder Communication: Act as a point of contact for internal & external stakeholders, engaging with customer change processes where required and providing updates on service changes and addressing any concerns or issues that arise.
Key Skills
* Experience in project management and service delivery, with a focus on service change.
* Experience with Agile Software Projects: Demonstrate experience in onboarding and integrating new use cases into Agile Software projects.
* Stakeholder Management: Excellent communication and interpersonal skills, with the ability to engage with technical teams and customer representatives effectively.
* Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle complex service change scenarios.
* Experience with Atlassian toolsets (Jira, Confluence).
* Experience in Government Projects: Previous experience working on UK government projects is highly desirable.
* Technical Background: A technical background with an understanding of software development and architecture.
* Understanding of ITIL principles and experience working with ITIL Service Architecture.
* Relevant Certifications: Certifications in Agile methodologies, ITIL, or project management.
There are many great reasons to join our team!
Pension Plan
Secure your future with our competitive pension plan that offers an 8% employer contribution.
Private Medical Healthcare
Your health and well-being are our top priorities. Enjoy comprehensive private medical healthcare, which includes dental and optical care for you and your family.
Learning and Development
Your career is in your hands. We empower you to take charge of your own development, giving you the autonomy to shape your growth. To support this, everyone receives an annual training budget of £1,000.
Flexible Working
We understand the importance of balancing work and life. Flexibility is not just a policy for us; it is part of our culture. We are passionate about helping you seamlessly integrate work with your home life.
Electric Vehicle Scheme
Drive sustainability forward with our electric vehicle leasing scheme. You can take advantage of this initiative through a convenient salary sacrifice program.
Holidays
Enjoy annual leave of 25 days, plus bank holidays, allowing you to recharge and spend time on what matters most.
Team Events
We love celebrating our achievements! In addition to our quarterly meetings, you can look forward to our Christmas and summer parties—opportunities to relax, reflect, and have fun as a team.
Additional Benefits
We provide life assurance for your peace of mind and a cycle-to-work scheme to support your health and sustainability goals.
Further Information:
To meet the security requirements of certain clients and industries we serve, any job offer will be contingent upon the successful completion of a security screening process.
At TwinStream, we take pride in being an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment where all individuals are valued and respected. We welcome applications from qualified candidates regardless of race, religion, disability, age, sexual orientation, or gender.
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