Are you passionate about delivering exceptional customer care? Our client in Whitley is searching for a dedicated Customer Service Representative to join their team. This role involves providing phone, online chat, and text support to resolve customer queries efficiently, whether technical or non-technical. You will act as a vital link between customers, distribution, and support teams, ensuring smooth operation and customer satisfaction. This position offers a blend of remote and on-site working. During an initial induction and training period, you'll be based on-site for 5 days a week. Following this, you will transition into a flexible schedule, with most days spent working from home, typically on Tuesdays and Wednesdays, subject to approval. Ideal candidates are experienced professionals comfortable working independently, with a knack for issue resolution and client communication. Join a welcoming environment where your skills contribute directly to customer happiness and retention. Take the next step in your customer support career and become part of a forward-thinking team in Coventry or Whitley. Note: Due to the nature of this position, we are unable to accept applications requiring sponsorship. • Download Job Profile