We have an exciting opportunity to recruit a Tenancy Support Officer in the Wirral, working 37.5 hours per week from Monday to Friday.You will be responsible for delivering high-quality housing and tenancy management services across a designated patch, managing your own caseload of low/medium-level needs tenants (mental health, learning disabilities, substance/alcohol misuse). You will require a driving licence and valid business insurance to be considered for this role, ideally with an Enhanced DBS on the update service, but a new one can be carried out if needed.
Your new role
Overseeing voids and lettings, ensuring all paperwork and inspections are completed, and ensuring all rent and service charge arrears are resolved
Dealing with various anti-social behaviour, safeguarding and other tenancy breaches promptly, ensuring adherence to internal procedures
Completing health & safety and fire safety checks, updating and logging on system
Acting as key point of contact for local communities, stakeholders, tenants and internal colleagues
Assisting tenants with benefit applications and ensuring income maximisation
Completing and reviewing individualised support plans and risk assessments
Facilitating access to contractors as required and ensuring all health & safety concerns are addressed immediately
Providing daily, weekly and monthly reports to the management teamWhat you'll need to succeed
Experience of working with vulnerable tenants, ideally within a supported housing setting, with a good knowledge and understanding of housing legislation and best practice
Experience of completing risk assessments/support planning
Experience of managing and dealing with various ASB and other tenancy breaches
Understanding of welfare reform and ability to provide advice/assist with benefit queries and applications
Driving licence with access to own vehicle and valid business insuranceWhat you'll get in return
Option to be paid PAYE or Umbrella
Mileage reimbursement
Temp to perm contract (6-month agency)What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dionne now on (phone number removed).
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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