Job Description
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the United Kingdom.
We are now looking for a Financial Support Senior Manager – Operational Delivery
Reporting to the Head of the Financial Support Business Unit, the Senior Manager for Operational Delivery holds accountability for the end-to-end delivery of all Collections & Recoveries services across the Financial Support Business Unit.
The role is responsible for leading a large, multi-layered operational team and external partners to deliver high-quality, compliant and efficient outcomes for customers experiencing financial difficulty. This includes oversight of the contact centre performance, delivery of Service Level Agreements (SLAs) across internal teams and external service providers, cost efficiency and customer experience.
The role ensures the effective management and governance of third-party suppliers, including regular performance reviews, risk and compliance monitoring and continuous improvement in supplier results and service delivery.
Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered.
Interviews will take place in January 2026.
Responsibil...