3 days ago Be among the first 25 applicants
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
About The Role
We are looking for an enthusiastic and customer-focused Claims Advisor to be the first point of contact for policyholders reporting a claim. In this role, you will gather key details, check policy coverage, review supporting documents, and ensure all necessary information is collected before passing the claim to the next stage. Strong communication, attention to detail, and the ability to provide a seamless customer experience are essential. This is a fantastic opportunity for someone who is highly motivated, empathetic, and passionate about delivering excellent customer service.
Key Responsibilities
* Customer Service: Answer first point of contact calls for new claims and call transfers.
* Provide excellent customer service.
* Deal with sensitive situations and difficult customers with professionalism.
* Display active listening skills on every call.
* Use good questioning to establish a valid claim.
* Build a relationship with all callers and all our departments.
* Deliver all claim outcomes in a positive light, including declines.
* Pass all audits at 95% or above.
Proactivity
* Have a can-do attitude and positive approach towards change.
* Take on constructive feedback and apply it to every call.
* Demonstrate administrative and organisational skills.
* Undertake individual or team tasks as reasonably requested and in line with company values.
* Identify system errors and inform your manager.
* Ability to handle claims on TCS with instructions, reserves, tasks, etc.
Knowledge
* Set policyholders accurate expectations for their claims journey.
* Identify potential fraud triggers.
* Complete all relevant steps when setting up claims.
* Become knowledgeable in policy wordings across Bronze, Silver and Gold.
* Understand what other departments do and assist that team.
* Understand TCS tasks, instructions, logging complaints, and setting reserves.
* Provide assistance to customers with our portal and EFNOL online system.
Working Together
* Input ideas to help improve the department and deliver excellent customer service.
* Undertake tasks as reasonably requested.
* Help assist with other departments and be proactive in learning.
* Take the initiative to help teammates and other departments.
Key Requirements
* At least 2 years experience in a customer service role.
* Previous claims experience is desirable but not essential.
* Ability to take on increased ownership and responsibility when necessary.
* Helpfulness and a passion for customer service.
In Return, We Can Offer You
Basic Salary £24,000 with market-leading benefits. 25 days annual leave plus statutory holidays.
Benefits
* On-site gym
* Free on-site parking
* Free on-site breakfast bar
* Complimentary on-site snacks and soft drinks
* Discretionary performance-related bonus
* An extra day’s holiday for your birthday
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
#INDCCC
#J-18808-Ljbffr