Join to apply for the Front Desk Dundee MI Hotel role at VP MANAGEMENT LLC
Job Summary:
Quality Inn, Dundee, MI is currently seeking a motivated and customer service-oriented individual for the role of Front Desk at our hotel located in Dundee, MI. This is a full-time, individual contributor role in the hospitality industry. The Front Desk is responsible for providing excellent guest service, managing reservations, and assisting with administrative tasks to ensure smooth hotel operations.
Compensation & Benefits:
As a Full-Time Front Desk employee, you will receive a competitive salary and a comprehensive benefits package including medical, dental, and vision insurance, paid time off, and retirement savings options.
Responsibilities:
* Greet and welcome guests professionally and courteously.
* Check guests in and out, ensuring all paperwork and payments are accurately processed.
* Answer phone inquiries, assist with reservations, and provide information to guests.
* Manage room availability and reservations based on guest preferences.
* Address guest complaints and resolve issues promptly.
* Maintain a clean and organized front desk and lobby area.
* Process payments and keep accurate financial records.
* Perform administrative tasks such as filing, data entry, and inventory management.
* Follow all company policies and procedures to ensure a positive guest experience.
* Coordinate with hotel staff to ensure smooth operations and guest satisfaction.
Requirements:
* High School Diploma or equivalent, with prior customer service experience.
* Excellent communication and interpersonal skills.
* Strong organizational and time-management skills.
* Ability to multitask and prioritize effectively.
* Proficiency in Microsoft Office; knowledge of hotel management systems is a plus.
* Flexible schedule, including availability on weekends and holidays.
* Ability to stand for long periods and lift up to 20 pounds.
EEOC Statement:
VP Management is an equal opportunity employer committed to diversity and inclusion. We welcome applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.
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