Job Title
Senior Funeral Director
Location
F.E.J Green and Son Funeral Directors, Basildon
Job Type
Full-time, 38.33 hours per week
Salary
£33,000.00 per annum
Synopsis
We are looking for a compassionate and committed Senior Funeral Director to join our team at F.E.J Green and Son Funeral Directors. You will take pride in supporting families with care and professionalism. In this key leadership role, you will oversee funeral arrangements, guide and develop your team, and build strong relationships with local partners and the wider community to ensure every service is delivered with respect and excellence.
Why This Role Matters
As a Senior Funeral Director, you will be responsible for team performance, development, and operational leadership, supporting the Cluster Manager in achieving business objectives. This role ensures consistent compliance, client satisfaction, and staff excellence, fostering a culture of empathy, professionalism, and continuous improvement.
Your Impact and Responsibilities
As a Senior Funeral Director, you lead by example, guiding families with empathy and professionalism, while supporting your team to do the same. You will spend around 70% of your time delivering and overseeing services, and the rest managing day‑to‑day operations of one or more branches, including the team.
* Deliver complex funeral arrangements with professionalism, ensuring all arrangements are respectful, appropriate, and reflect the client's wishes.
* Oversee branch standards and ensure timely, high‑quality care of the deceased.
* Participate in an out‑of‑hours on‑call rota, including nights and weekends, to support families and provide dignified collection and transfer of the deceased into care.
* Lead recruitment, onboarding, and ongoing performance reviews, undertaking regular 1:1s.
* Ensure back‑of‑house teams have clear responsibilities and seamless scheduling and service coordination.
* Support the Cluster Manager in overseeing branch performance, audits, and compliance processes.
* Identify service gaps and recommend improvements to processes and training.
* Take responsibility for ensuring funeral plan banks are replenished.
* Ensure all team members are Funeral Plan Consultant (FPC) trained.
Skills and Knowledge
* Comfortable leading and motivating a team to uphold the highest standards of professionalism, presentation and service delivery.
* Empathetic, service‑oriented, and committed to excellent client outcomes.
* Understanding of the role and preparedness to assist families whenever needed, ensuring continuous care and operational effectiveness.
* Able to follow strict procedures, maintain accurate records, and adhere to legal and company regulations.
* Confident working independently and thriving on delivering results.
* Flexibility to work evenings, weekends and on‑call.
* Understanding of operational efficiency, service offerings and financial considerations within the funeral industry.
What We Offer
* Professional development – comprehensive induction plan and the opportunity to complete in‑house development programmes or pursue a qualification through our apprenticeship programme.
* Bonus potential – unlock the possibility of earning additional bonuses for your achievements.
* Private medical cover – comprehensive Bupa private medical cover.
* Life assurance cover – peace of mind with our life assurance cover to secure your family's future.
* Health & wellbeing programme – employee assistance programme supporting your health and wellbeing.
* Holiday allowance – generous leave entitlement of 30‑33 days per year, inclusive of bank holidays.
* Pension scheme – contributory pension scheme to plan for the future.
Next Steps
If this sounds like the right role for you and you're ready to bring care and professionalism to an essential service, click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to shaping modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK's leading end‑of‑life company. As part of the Dignity Group, we also operate Farewill, the country's most prominent will writer and one of the UK's top probate providers, giving families support before and after the funeral.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA‑regulated organisation, we are committed to upholding the highest standards by employing individuals with the appropriate skills, experience, and integrity. If considered for a role, you will be asked to provide your permission for us to conduct relevant checks during the recruitment and onboarding process, including checks required under the Senior Managers and Certification Regime (SMCR) where applicable.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. If there's anything you need to make the process more accessible, please let us know. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. We reserve the right to close or extend the closing dates for positions; therefore, we recommend submitting your application as early as possible.
Seniority Level
Director
#J-18808-Ljbffr