1st line support

Job Description

1st Line Support Engineer

Location: South London

Salary: £26,000 + Benefits

My client, a well-established and growing organisation based in South London, is looking to add a 1st Line Support Engineer to its IT team. This is an excellent opportunity for someone looking to build a long-term career in IT with a company that has created a really friendly and sociable working environment.

As a 1st Line Support Engineer, you'll be joining a supportive team where you'll receive ongoing training, gain exposure to a wide range of technologies and develop your technical skills in a hands-on environment. The business has multiple offices across the UK, giving you the opportunity to broaden your experience and occasionally visit other locations.

This role is ideal for someone at the beginning of their IT career who has a solid foundation in IT support, whether that's through a 1st Line position, Service Desk role, IT apprenticeship or commercial IT support experience. You'll be someone who enjoys troubleshooting technical issues, takes pride in delivering excellent customer service and is keen to continue learning and developing your technical knowledge.

Role:

• Providing 1st Line IT support to internal users via telephone, email and face-to-face.
• Logging, managing and resolving IT support tickets.
• Supporting Microsoft 365 applications including Outlook and Teams.
• Managing user accounts, passwords and permissions through Active Directory.
• Troubleshooting Windows desktop, hardware, software and printer issues.
• Assisting with basic network troubleshooting.
• Escalating more complex technical issues to senior engineers where required.
• Producing and updating IT documentation where appropriate.

Technical Experience:

The ideal candidate will have hands-on experience with:

• Microsoft 365 / Office 365
• Active Directory
• Windows Desktop Support
• Basic Networking (DNS, DHCP, TCP/IP)
• Hardware & Printer Support
• Service Desk / IT Support experience

About You:

• 1-2 years' experience within an IT Support or Service Desk environment (or equivalent).
• A genuine passion for technology and providing excellent customer service.
• Strong communication skills and a friendly, professional approach.
• A proactive attitude with a willingness to learn and develop.
• Comfortable working both independently and as part of a team.

What's On Offer:

• Ongoing training and mentoring.
• Exposure to a wide range of Microsoft technologies.
• Opportunity to visit other UK offices.
• Hybrid working available after successful completion of probation.
• Supportive and collaborative team environment.

Please note: this role does not offer visa sponsorship.

Key Words:

1st Line Support, Service Desk Analyst, IT Support Engineer, Microsoft 365, Office 365, Active Directory, Windows, Troubleshooting