The Learner Recruitment and Reception Officer role is a key part of the Group's customer service provision within the Learner Recruitment team, providing professional and high-quality customer service to internal and external customers.
In this role, you will ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone, or via electronic communication. The role includes providing a professional reception service, offering pre-entry information and advice to potential and existing customers, and referring to specialists where appropriate.
Through a proactive, enthusiastic, and customer-focused approach, you will assist the Group in achieving its mission to provide skills for the future of students and the community through outstanding teaching and learning.
The preferred working days are Tuesdays and Thursdays from 12:30 pm to 9:00 pm, plus another day from 8:30 am to 5:00 pm. These can be discussed further at the interview stage.
This role is part of the Learner Recruitment and Events Team, led by the Head of Learner Recruitment and Events, with operational direction and support from the Director of Learner Recruitment and Marketing.
Benefits
* Access to the local government pensions scheme
* Up to 41 days of annual leave, including Christmas closure
* Access to gyms, restaurants, and salons
* Staff health, wellbeing, and benefits schemes, including in-house Occupational Health services
* Flexible working hours available in many roles
* Parking at all sites
* Career development opportunities, including funding for teacher training, apprenticeships, and industry-recognized qualifications
* Grants of up to £6,000 for new FE teachers in STEM subjects (conditions apply)
* Referral scheme worth £200 per successful employee referral
You should have previous experience in a customer-facing role, ideally within an education setting, providing information, advice, and guidance. Excellent written and verbal communication skills are essential, along with the ability to handle enquiries effectively and independently when necessary, as receptions can be very busy.
Qualifications required include a Level 2 Literacy and Numeracy (equivalent to GCSE), a Level 3 in Information & Guidance, and a Level 2 in Customer Service or a willingness to work towards these qualifications.
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