Company Description
Company Description
Joinus at Accor,wherelife pulseswithpassion!
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.
Job Description
We are seeking a dedicated and detail-oriented Guest Service Associate (GSA) - Housekeeping to join our team in Mysuru, India. As a GSA-Housekeeping, you will play a crucial role in maintaining the highest standards of cleanliness and comfort for our guests, ensuring their stay is exceptional from check-in to check-out.
* Maintain impeccable cleanliness standards in all assigned areas of the hotel, including guest rooms, public spaces, and back-of-house areas
* Ensure proper usage and safekeeping of departmental master keys and other keys to maintain guest and property security
* Interact with guests in a courteous and professional manner, addressing their needs and concerns promptly
* Collaborate effectively with other departments to provide seamless service and enhance guest satisfaction
* Inspect and prepare guest rooms, ensuring all amenities and supplies are properly stocked and meet quality standards
* Follow lost and found procedures strictly and report any discrepancies immediately
* Maintain and properly use all housekeeping equipment, supplies, and materials
* Adhere to safety and hygiene protocols, reporting any potential hazards or maintenance issues
* Participate in ongoing training programs to enhance skills and stay updated on industry best practices
* Assist in maintaining inventory of cleaning supplies and linens, reporting low stock levels as needed
Qualifications
* Diploma or Degree in Hotel Management, or equivalent qualifications
* Previous experience in housekeeping or hospitality industry preferred
* Strong attention to detail and ability to maintain high cleanliness standards
* Excellent customer service skills with a guest-centric approach
* Ability to work efficiently in a fast-paced environment
* Knowledge of cleaning procedures, products, and safety protocols
* Physical stamina to stand, walk, and perform cleaning tasks for extended periods
* Flexibility to work different shifts, including weekends and holidays
* Strong communication skills in English and local languages
* Team player with the ability to collaborate effectively with colleagues
* Excellent time management and organizational skills
* Trustworthy and responsible, capable of handling master keys and maintaining security
* Willingness to learn and adapt to new procedures and technologies
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