We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
We have a part-time Helpline Advisor position available to join our Out of Hours Customer Service Team. Your working hours will be Fridays 4:00pm - Midnight. (7 hours), on a 12 month contract. This will be a primarily home-based role with attendance in our Andover office as required.
As an Out of Hours Helpline Advisor, you'll be part of a team who take inbound calls from patients needing emergency dental treatment. You’ll be there to support and advise them during this time of need, whilst making outbound calls to dental practices to secure an appointment for them. You’ll also respond to general customer service queries via email, providing an excellent level of customer service to ensure their queries are resolved. Our Denplan customers receive an insurance benefit, covering them to receive emergency dental treatment whilst away from their registered dental practice. Your role is critical to the delivery of this essential service.
When you join the team, you’ll attend remote training for two to three weeks (we can be flexible as to when these training hours take place). This induction training programme will get you up to speed, confident and equipped to handle the role independently, alongside the guidance you’ll receive from your manager and team.
We are looking for someone who’s flexible and willing to take on some overtime to cover team holidays, weekends, nights and bank holidays.