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Why work for Pullman London St Pancras?
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
We are looking for a FUN, PASSIONATE & EXTROVERTED Meeting & Events Executive who wants to join our FANTASTIC TEAM at a VIBRANT central London Hotel! With 312 bedrooms and 17 meeting rooms (including the Shaw Theatre), we need someone to bring their Meeting & Events skills to our current team. You will assist the Meetings & Events department to achieve maximum revenue and client relationships through effective and efficient sales techniques and strategies, providing excellent customer service to all customers. In this role you will assist in planning and executing meetings, events and conferences for up to 446 guests from start to finish, working closely with clients, agents and team members to ensure seamless coordination and delivery of all aspects of the event. This role requires a proven record of accomplishment in event management.
Responsibilities
* Respond to enquiries from agents/clients within the time limit and in a professional manner.
* Practice efficient and effective yield management in line with guidelines.
* Promote special offers where appropriate and maximise each sales opportunity.
* Prepare contracts and ensure maximum conversion of all business taken in the diary.
* Ensure all business is chased and departmental guidelines are followed.
* Conduct show‑rounds for existing bookings and for new clients.
* Provide clients with a detailed event order in advance of their event.
* Greet clients on arrival at the hotel at the start of their function and maintain a presence throughout the event.
* Resolve any client disputes and complaints in a professional manner and within guidelines issued.
* Adhere to accounting procedures at all times – obtain prepayments, reconcile and check final invoices and send them to the client within 48 hours of departure. Any account queries must be dealt with within 48 hours.
* Maintain strong market awareness through competitor site inspections.
* Achieve individual weekly targets.
Qualifications
* Organisation and time‑management skills.
* Strong written and verbal communication skills.
* Administration and problem‑solving skills.
* Ability to work to deadlines.
* Customer‑focused mindset.
* Attention to detail.
* Driven towards maximising sales and meeting departmental budgets.
* Use of OPERA Cloud and Delphi system is essential.
* Previous meetings & events experience in a conference hotel or venue.
Benefits
* Bonus Breaks: Two complimentary one‑ or two‑night stays per year at other Accor properties across the UK.
* Pension Scheme: Contributory pension plan.
* Employee Benefit Card: Discounted rates at Accor Hotels worldwide.
* Complimentary Meals: Free meals provided whilst on duty.
* Wellness Perks: Free access to the hotel gym.
* Employee Assistance Programme: Confidential support available 24/7.
* Annual Leave: Up to 33 days of annual leave per year (including public holidays).
Salary: £36,037 per annum
The successful candidate must already have eligibility to work in the UK.
Seniority level: Entry level
Employment type: Full‑time
Job function: Management and Manufacturing – Hospitality
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