Job Description
Administration Supervisor Mortgages (our Ref AL1410)Leicester outskirts (with travel between other UK locations)Salary up to £35,000 dep on exp + benefits and up to £4k bonus paMy client is an award-winning mortgage broker, with access to a comprehensive range of mortgage products across the UK.They have been helping customers buy their dream homes for over 25 years and they now have an exciting new opportunity for an individual with experience in the Mortgage Industry, to be based in Leicester, and to Supervise the Administration teams across 3 UK sites.The purpose of the role:To support the Administration Team Manager in the management of the mortgage & protection administration team to ensure the delivery of exceptional customer, develop experience standards, & minimise application to offer times.Provide support, development & guidance to the team & motivate & drive the team so that individuals, the team & the business meet their SLAsMaintain compliance & business standards to ensure effective management of key business risks & achievement of our regulatory responsibilitiesDeputise for Administration team Manager when absentSuccess in this role will be if you:Set clear performance standards & monitor productivity & qualityProvide regular feedback, coaching, & support to improve accuracy & efficiencyConduct engaging, challenging & motivational 1:1s with each team memberChampion a customer-first approach throughout the mortgage journeyBalance speed of service with regulatory accuracy and risk controlEmbed a culture of accountability, professionalism, & customer focus within your teamEnsure strict adherence to GDPR and data security requirementsSkills & Experience Required:Managing, developing, improving & leading a team with an influencing, motivating & engaging approachStructuring & running effective team/1:1 meetingsEmbracing new ideasIdentify priority areas for improvementCommunicating clearly in both verbal & written communicationHaving strong attention to detail, & working in a methodical & thorough wayEffective time management, whilst prioritising & multi-tasking yours and others workloadManagement of an administrative function preferably within financial services (Mortgages & Insurance)Working with both internal & external stakeholdersEmotionally intelligent, able to read people well, manage their behaviours & provide appropriate supportAble to adapt, quickly & flexibly, to requirementsResilient: Have or able to develop coping mechanisms to manage workloads and pressures - & be able & willing to ask for help when its neededIf this role is of interest, please apply with an up to date CV.We aim to respond to all applications within 10 days. By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us. Full Privacy Notice can be found on our website .TPBN1_UKTJ