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Equality of opportunity and inclusivity is fundamental to the vision and values of Wildanet. The principles of equality and diversity are at the heart of Wildanet's work and are supported by appropriate employment policies, procedures and good practice.
Wildanet is a thriving and growing internet provider bringing superfast and super-reliable service to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business.
Wildanet, building careers from the Southwest to anywhere.
Job Title: Business Development Manager
Salary: £35,000 - £38,500 DOE plus car allowance & commission
Additional Benefits: Company Pension/ Employee Assistance Programme for you and your family/ Onsite Free Parking/ Eyecare Vouchers/ Flexi working hours/Hybrid Working/ Bespoke Training & Development Plan/ Spontaneous Awards/ Enhanced Sick, Family leave and Statutory Leave/ Flu Jabs/ Employee Share Options/ Death in Service Benefit/ Paid leave for charity support/ Complimentary tea and coffee in the office/ Attractive holiday package/ Free Broadband (after probation has been passed).
Location: Liskeard Office
Role Purpose: The primary purpose of the Business Development Manager is to increase the customer base in line with Wildanet requirements, relating to numbers of passings and profitable revenue, through direct engagement with potential and existing customers. The primary focus will be on gaining new business in the Small Business sector but will also include working across all residential and business solutions when required, and supporting to drive consumer sales cross sell opportunities.
Main Responsibilities:
• You will be responsible for actively and professionally managing the sales cycle from: lead generation; lead management; arranging and managing appointments; preparing proposals and presentations; negotiating and closing contracts.
• Manage and forecast key customer opportunities
• Drive FTTP Business sales from our existing footprint
• Ensuring all relevant grants are utilized to maximize revenue for Wildanet
• It is key to ensure all customer requirements are clearly understood and aligned with Wildanet services and solutions provided in line with key competencies and ways of working.
• Where required work with a Team to deliver a project or solution within Sales and virtual management across Wildanet
• Provide reporting and analysis as required to show activity or specific project activity and as directed by Line Manager
• Ensure all accounts are paying and also that effective account development plans are in place
Key Activities:
While duties and responsibilities will vary, they typically include:
• listen to customer requirements and present appropriately to make a sale
• Cold call and prospect to arrange meetings with potential & existing customers to prospect for new business
• Act as a contact between Wildanet and its existing and potential markets, responding to incoming emails and phone enquiries, maintaining, and developing relationships with existing customers
• Remove any barriers that may influence a customer's appetite to buy
• Advise on forthcoming product developments and discuss special promotions
• Create detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective commercial customer
• Work in Partnership with the consumer seem to embrace cross sell and upsell opportunities
• Development account development plans for bespoke offerings
• Make accurate, rapid cost calculations and providing customers with quotations where bespoke business cases have been approved by Director of Sales
• Negotiate on price, costs, delivery and specifications with potential customers and interval service providers, and help customers to choose our service where supported by the business
• Record sales and order information, accurately and in a timely manner on the CRM
• Represent the company at trade exhibitions, events where there is strong business ROI
• Gather market and customer information and feed future buying trends back to the CMO
• Drive own sales performance, aiming to meet or exceed targets across key KPIS
• Attend team meetings and share best practice with colleagues.
Essential Person Specification
Knowledge:
• Altnet/communications & product knowledge
• IT knowledge
• MS office & CRM knowledge
• Internet & social networking understanding
• Virtual management across all areas to deliver profitable revenue
Skills/Attributes:
• Strong sales experience & be passionate about sales, with a desire to exceed all sales targets
• Excellent computer skills
• Ability to multitask using relevant systems
• A high level of self-motivation and ambition
• Customer centric
• High level of resilience
• Ability to think creatively
• Drive profitable opportunities
• Be proactive and create positive experience for others
• Ability to work independently as well as part of a Team
Experience:
• An outstanding record of sales achievement that can be illustrated to show ability to range sale
• Presenting and talking to groups and potential customers
Qualifications:
• Driving licence essential
• Good level of education, including literacy and numeracy skills
Circumstances:
• This role will involve travelling throughout Cornwall or Devon where required
• Performance against profitable revenue targets, opportunity management, interaction with all types of customers
• Work with others to achieve Team targets and goals
• Professional dress code applies
• Some evening and weekend work may be required and where applicable overnight stays
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