Job Title: Business Apprentice (Customer Service Representative in Customer Service Team)
Apply From: 07/02/2025
Learning Provider
Delivered by WEST BERKSHIRE TRAINING CONSORTIUM
Employer
BAYER PUBLIC LIMITED COMPANY
Vacancy Description
This apprentice will process orders in a timely manner, follow up and resolve potential order-related issues, act as a major point of contact for customer complaints, and escalate any problems. They are responsible for managing complaints, customer credit and debit memos, and returns from customers.
Customer Service Tasks and Responsibilities:
* Processing orders accurately and in a timely manner
* Appropriately communicate with internal and external customers and/or business on order status and inform if needed on any out-of-stock situations or cancellations
* Create, review, and approve credit and debit memo requests in line with authorisation limit
* Daily monitoring of all order issues through to resolution using all available reports
* Collaborate with relevant stakeholders as appropriate and communicate with customers to ensure customer satisfaction
* Timely resolution of customer queries, claims, complaints, and returns
* Receive customer telephone calls and answer any queries or transfer to appropriate teams
Key Details
Vacancy Title: Business Apprentice (Customer Service Representative in Customer Service Team)
Employer Description
Bayer is a Life Science company with a more than 150-year history and core competencies in the areas of healthcare and agriculture. With our innovative and sustainable products, we are contributing to finding solutions to some of the major challenges of our time. We bring together our people, partners, and customers, placing innovation, sustainability, and digital transformation at the heart of everything we do. Our products and solutions help us to deliver our vision of 'health for all, hunger for none'.
Vacancy Location
400 South Oak Way RG2 6AD
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000299124
Key Dates
Apply From: 07/02/2025
Closing Date For Applications: 2025-03-07 23:59:59
Interview Begin From: TBD
Possible Start Date: 2025-09-15 00:00:00
Training
Training to be Provided
* The apprentice will work towards the Business Administrator Level 3 Standard.
* Training is blended - a combination of in-person group training at WBTC one day a month, guided self-study, and 1-1 training and review meetings.
Learning Provider
WEST BERKSHIRE TRAINING CONSORTIUM
Skills Required
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem-solving skills
* Administrative skills
* Logical thinking
* Team working
* Multi-tasking
* Work independently
* Confidentiality
* Time Management
* Integrity
Apply Now
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