We are seeking an experienced ER & HR Operations Lead to take ownership of complex employee relations, coach and support managers, and develop a small HR team. This is a hands-on role where you'll manage high-volume ER cases, contribute to policy and process improvements, and help drive cultural change. The position is based near Chobham (4 days on-site) with regular travel across multiple UK sites. Client Details Our client is a major player in the logistics sector, operating across multiple sites with a unionised workforce. With a renewed focus on strengthening employee relations, building HR capability, and delivering positive cultural change, they are seeking a resilient and people-focused ER & HR Operations Lead to play a pivotal role in their transformation journey. Description Provide expert advice and guidance on employee relations (ER) issues, ensuring alignment with company policies and employment law Lead and manage complex disciplinary, grievance, and performance management cases fairly and effectively Support managers with PIPs, absence management, flexible working requests, and performance-related issues Act as a trusted advisor to business leaders, building strong relationships across the organisation Coach, mentor, and develop a small HR team of 2 (early-career and mid-level staff) Own, review, and update HR policies, processes, and manager guidance documents for compliance and practicality Act as the primary co...