Managing Consultant - Seagoing at Navis Consulting (An STR Group Company)
Overview
We are seeking a detail-oriented and experienced Housekeeping Manager to oversee and manage the cleanliness, maintenance, and overall appearance of guest and crew accommodations, public areas, and back-of-house spaces onboard our luxury cruise ship. The ideal candidate will lead a team of housekeeping staff, ensure the highest standards of hygiene and presentation, and deliver exceptional guest service in line with company standards.
Responsibilities
* Manage daily housekeeping operations across guest cabins, suites, public areas, and crew accommodations.
* Supervise, train, and mentor a diverse housekeeping team including supervisors, cabin stewards, and cleaners.
* Conduct regular inspections to ensure cleanliness, maintenance, and sanitation standards are met and exceeded.
* Coordinate laundry operations, linen inventory, and supply requisitions.
* Ensure compliance with international maritime sanitation standards and company health protocols (USPH, HACCP, etc.).
* Address guest requests, concerns, and feedback promptly and professionally.
* Schedule staff shifts and manage departmental budgets and labor targets.
* Collaborate with other departments (e.g., Maintenance, Front Office, Medical) for efficient operation and guest satisfaction.
* Implement sustainability initiatives in line with company policies (e.g., waste reduction, linen reuse programs).
* Report and follow up on maintenance issues and cabin damages.
* Maintain accurate records of cleaning routines, inspections, and training activities.
Qualifications
* Proven experience as a Housekeeping Manager, preferably in a hotel, resort, or cruise ship environment.
* Strong leadership and team management skills in a multicultural setting.
* Excellent communication and interpersonal abilities.
* Working knowledge of housekeeping procedures, laundry operations, and safety standards.
* Familiarity with USPH regulations and other maritime sanitation standards is highly desirable.
* Proficiency in inventory management and housekeeping software is a plus.
* Fluent in English; additional languages are a plus.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Maritime Transportation
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