Job Description
Permanent | 37 hours per week | Salary: £48,000
Based at Ptarmigan House, Shrewsbury (travel to STAR homes required)
Lead excellent tenancy and neighbourhood services - and be STAR's safeguarding lead
STAR Housing is seeking an experienced Neighbourhood Manager to lead and manage tenancy and neighbourhood management services across all areas of our operations. This pivotal role drives performance, ensures legal and regulatory compliance, and leads service improvement - with organisational responsibility for safeguarding.
Reports to: Head of Housing | Responsible for: Housing Officers
Key responsibilities
· Lead, develop and performance-manage geographically dispersed Housing Officers; set objectives, appraise performance and build a high-performing, customer-focused culture.
· Oversee tenancy management including tenancy audits/check-ins, breaches, abandoned properties, succession, enforcement action and (where required) court attendance.
· Manage neighbourhood services: inspections (including block checks and fire safety compliance), community engagement and environmental improvement initiatives.
· Lead on community safety, ASB and domestic abuse case oversight; work with partners (police, social services, community safety) to achieve timely, sensitive outcomes.
· Act as STAR's s...