Assistant Patient Pathway Coordinator (CAT 9) - Fixed Term
Band 3 Assistant Patient Pathway Coordinator (CAT 9)
Location: Reading, England, United Kingdom
This is a fixed‑term/secondment opportunity (to 6th September 2026) to cover maternity leave.
Key Responsibilities
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multidisciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer‑focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which they are to be adhered.
* Process and log all referrals, including paper and ERS, in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs).
* Schedule new and follow‑up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow‑ups.
* Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations, including those carried out at other Trusts.
* Coordinate appointments and procedures at other hospitals and organisations where the pathway requires input from these.
* Complete clinic cancellation forms and process according to SOP.
* Reschedule outpatient clinics as requested – in line with waiting‑time targets.
* Use the Trust’s medical transcription system and ensure that letters are processed in accordance with SOPs.
* Cover Pain reception when required.
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Contact Information
Name: Scarlett York
Job title: Patient Pathway Manager
Email address: scarlett.york@royalberkshire.nhs.uk
Telephone number: 07795151109
Seniority level
Entry level
Employment type
Full‑time
Job function
Health Care Provider
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