Senior Business Analyst
Location: Milton Keynes (Hybrid – 2 days in the office)
Salary: £70,000 per annum, Up to 15% annual bonus
Hours: Full-time, 35 hours per week (Monday to Friday)
Are you an experienced Senior Business Analyst who thrives in complex environments and enjoys leading transformative change? This is a fantastic opportunity to join a non-profit organisation with a mission to make roads safer.
About the role:
You will contribute to the support of delivery of business change initiatives by conducting structured analysis, facilitating stakeholder engagement, and ensuring that business requirements are clearly defined, documented, and translated into effective solutions.
You will lead the identification, design, prioritisation, and delivery of process and technology-driven improvements that enhance operational efficiency and client experience.
You will support a wide range of stakeholders including technical teams, product owners, digital teams, governance, contact centre and claims operations, IT, data, and board-level executives.
What you’ll be doing:
* Lead structured analysis to support strategic business change and technology-enabled transformation projects.
* Partner with a diverse set of stakeholders – from IT and digital teams to executive leadership – to shape impactful solutions.
* Define and document business and functional requirements, customer journeys, service blueprints, and prototypes.
* Drive improvements in operational efficiency and client experience through insight-driven design thinking.
* Ensure seamless collaboration between business and technical teams to deliver scalable and user-focused solutions.
* Support testing, implementation, and integration of digital platforms and technical solutions.
* Champion continuous improvement and contribute to the evolution of BA standards, tools, and best practices.
What we are looking for:
Essential:
* Business Analysis certification (e.g., BCS, IIBA, or equivalent).
* Prince2 and/or Agile project management qualifications.
* Experience in a Senior Business Analyst role leading analysis within projects or workstreams.
* Demonstrable strong customer insight-driven design thinking.
* Knowledge of Product Management, Waterfall/Agile mthodolgies including user story writing, backlog management and acceptance criteria definition.
* Experience of working on business change or IT-enabled projects.
* Experience working with third-party suppliers or vendors.
* Understanding of data models, APIs, and cloud-based systems.
* Proficiency in business analysis tools (e.g., DevOps, Visio, JIRA)
* Experience of identifying and assessing organisational risk and long-term potential outcomes.
Desirable:
* An understanding of UX and digital design practices e.g. design systems, usability testing etc.
* Experience within lean and human centred innovation.
* Visual communication skills using tools such as Azure or Balsamiq.