Overview
The post holder will play a key role in the delivery of a high quality, safe and compassionate healthcare service to patients. They will ensure that streamlined administrative processes are implemented and followed which are focused on the patient and their individual needs. The Senior Patient Administrator will provide effective and efficient administrative support to the operational team. The successful candidate will also provide an administrative service in relation to matters relating to compliance with CERNER (Patient Administration System), data quality issues related to 18 week targets, cancer two week waits and using initiative to find out answers to queries.
Responsibilities
* Provide administrative support to the operational team and maintain efficient administrative systems focused on patient care.
* Assist with compliance-related tasks for CERNER (Patient Administration System) and address data quality issues related to 18 week targets and cancer two week waits; use initiative to resolve queries.
* Assist in maintenance of the junior doctor rota, input shifts, cancellations and swaps; record gaps on Patchwork; manage consultant leave on Healthroster.
* Support the Junior Service Manager (JSM) in maximizing the use of clinical and non-clinical resources.
* Resolve training-related issues, generate Cerner-related reports on request, and monitor division indicators to address backlogs.
* Communicate with clinical and non-clinical staff regarding CERNER issues; provide timely, polite, professional and confidential responses; escalate as appropriate.
* Provide support to JSMs for junior doctor rota maintenance; submit shifts for bank staff onto Patchwork; ensure preparation and availability of rota information.
* Organise and prioritise workload with minimal supervision; participate in regular team meetings and relevant meetings (eg Patient Access) with preparation of Access pack.
* Assist with clinic configurations on CERNER, including cancellations and amendments for annual leave.
* Proactively manage patient pathways to ensure high standards of service delivery and use initiative when addressing patient problems or requests from managers and consultants.
* Assist with new staff induction and organise ID, training access, and related onboarding tasks.
* Suggest improvements to systems and measure the effectiveness of changes; collect data to measure departmental performance against objectives.
* Liaise with other departments and teams relating to the patient care pathway and service delivery.
* Ensure all inquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate.
* Organise and prioritise workload related to the role with minimal supervision.
About the Trust
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
+ Please check your emails regularly as this is how we will communicate with you throughout the recruitment process.
+ If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful.
+ In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
+ During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
+ Employment at the Trust is offered subject to successful completion of a six month probationary period.
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