Job Category: Depot Operations
Job Type: Full Time
Job Location: Ossett
Salary: Competitive plus benefits
We are looking for a motivated and organised candidate with experience in an office environment (preferably within the waste, drainage, or transport sector). You may have previously worked in scheduling, planning, or a customer-facing role. Most importantly, you will have excellent communication, planning, and IT skills, along with a friendly, professional manner.
This is a full-time, on-site role working 45 hours per week, Monday to Friday, between 08:00am and 17:00pm.
Key Duties Include
* Answering and responding to calls and emails promptly, delivering excellent customer service to both internal and external stakeholders.
* Planning daily schedules using our CRM system.
* Liaising with site operatives to allocate jobs.
* Managing inbound and outbound enquiries via telephone and email.
* Logging activities accurately in the company’s CRM system.
* Scheduling jobs efficiently.
* General administration tasks.
* Processing invoices.
Qualities And Attributes (Advantageous)
* Previous experience in customer service, inbound/outbound calls, and job booking/dispatching.
* Strong verbal communication skills.
* Experience in the waste, drainage, or transport sector.
* Self-motivated with the ability to work independently and as part of a team.
* Personable and presentable, with pride in representing both yourself and the company.
* Willingness to learn new skills and adapt to new responsibilities in line with company growth.
Benefits
* Employer-paid Health Cash Plan scheme with Simplyhealth.
* Salary sacrifice pension (5% employee / 3% employer).
* Training and development opportunities.
* Supportive, team-focused culture.
Experience (Advantageous)
* Customer service/administration: 1 year
* Microsoft Office: 1 year
* Big Change CRM System: 1 year
* Planning or scheduling: 1 year
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