Job Title: Customer Service & Office Administrator Location: Belfast, BT12 Salary: £24,500 – £25,000 per annum depending on experience Full-time, Permanent, Office-Based (Driving License required) About the Role We’re working with a leading organisation based in Belfast who are looking for a proactive and personable Customer Service & Office Administrator to join their busy operations team. This is a varied and rewarding position, ideal for someone who enjoys providing excellent customer support while keeping things running smoothly behind the scenes. You’ll be the first point of contact for clients, managing enquiries, processing orders, and ensuring that customer expectations are always met. You’ll be part of a supportive, close-knit team and will also work closely with the production function to make sure customer orders and delivery schedules are met efficiently. Customer Service & Office Administrator key responsibilities Handle incoming customer calls and emails, providing accurate information and support. Build positive relationships with customers through clear and friendly communication. Identify customer needs and ensure their requirements are met with a high level of satisfaction. Process customer orders, update records, and maintain internal systems. Generate and follow up on sales leads. Support the production and operations team to ensure on-time deliveries. Manage administrati...