IT Support Engineer
Location: Pacific House, Kingstown, Carlisle CA3 0LJ
Salary: £28,000 – £35,000 (Dependent on Experience)
Company: JJM Networks
About JJM Networks
JJM Networks is a respected Managed IT Services Provider located just outside Carlisle, off Junction 42 of the M6. We offer tailored IT support and infrastructure services across Cumbria and beyond. Our solutions include server and network installations, cloud computing, cybersecurity, and ongoing support for clients with critical IT operations.
We’re a hands-on team, known for our direct client relationships and ability to resolve complex IT issues efficiently. With a focus on quality, continuity, and innovation, we support a growing client base through proactive management and project delivery.
The Role
Due to new client wins, we’re expanding our technical team and seeking an experienced IT Support Engineer. You’ll be working closely with a variety of businesses, supporting infrastructure and software environments primarily based on Microsoft technologies. This role involves a mix of service desk work, on-site support (typically two days per week), and project implementation.
We’re looking for someone proactive, adaptable, and confident working both independently and as part of a team.
Key Responsibilities
Deliver support via phone, remote access, and on-site visits
Manage helpdesk tickets using our Remote Monito...