Manage incoming client shift requests, ensuring all requirements are accurately logged in our internal booking system.
Efficiently allocate available Nurses and Carers to shifts, matching the right people to the right roles while balancing client needs and staff availability.
React quickly and professionally to last-minute changes, maintaining a seamless service at all times.
Confirm bookings promptly and accurately with both clients and staff.
Keep clear, up-to-date records of all shift allocations, changes, and communications.
Build and maintain strong, positive relationships with clients to encourage repeat business and long-term partnerships.
Proactively engage with clients to uncover additional staffing needs and convert these into confirmed bookings.
Work closely with Recruitment Consultants to ensure a strong pipeline of candidates is available to meet client demand.
Contribute to the growth and performance of the branch by consistently achieving high booking volumes.
Be a trusted point of contact for both clients and healthcare professionals, delivering outstanding customer service every step of the way.
Job Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Health Care Provider
* Industries: Hospitals and Health Care
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