Join Our Team as a Customer Support Officer!
Are you ready to make a difference? We’re on the lookout for a Contract Support Advisor to become a vital part of our MOJ and Home Office Contract Administration team!
Location: Office based in Ramsgate
Hours: 40 hours per week, Monday to Friday
Note: We are unable to offer certificates of sponsorship for this role.
What Will You Be Responsible For?
Your day-to-day responsibilities will include:
* Raising, allocating, scheduling, and completing reactive work orders through the CAFM system.
* Communicating with engineers, subcontractors, and stakeholders to coordinate attendance, paperwork, and access requirements.
* Monitoring work order statuses, managing delays, chasing actions, and ensuring SLA compliance.
* Reviewing documentation, correcting system misalignments, and supporting billing accuracy.
* Providing administrative and performance support to Contract Managers and the wider team.
What Are We Looking For?
* You are confident using CAFM systems and Microsoft Office, particularly Excel and Outlook.
* You possess excellent attention to detail with strong data entry and organizational skills.
* You communicate professionally and effectively with internal and external customers.
* You are proactive, collaborative, and able to manage multiple priorities.
CTC clearance is required for this role.
At Kier, we believe in recognizing potential, and we value transferrable skills! So, even if you don’t tick every box, we encourage you to apply and let’s have a conversation.
Rewards and Benefits
We’re proud to offer our amazing team a wide variety of benefits that you can tailor to your needs. Your well-being is our priority!
Diversity and Inclusion
Creating a diverse and inclusive workplace is a top priority for us at Kier. We’re proud of the progress we’ve made, but we know there’s always more to do. Our employees play a crucial role in shaping our diversity and inclusion initiatives, and their experiences help us improve our policies.
As a Disability Confident employer, we ensure that a fair and proportionate number of disabled applicants who meet the minimum criteria for this role will be offered an interview.
Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check. We treat applicants with convictions on a case-by-case basis and do not discriminate based on conviction history.
We can’t wait to see your application! Join us at Kier and be part of something great!