Overview
PSM Recruitment are seeking a proactive and highly organised Account & Admin Manager to act as a central operational and client-facing lead. This role is responsible for ensuring the seamless delivery of client orders from initial enquiry through to completion, while maintaining exceptional service standards and driving repeat business.
Responsibilities
* Act as the primary “make it happen” contact for proofing and sign-off of all client orders
* Take full ownership of enquiries through to order placement, including tracking job progression and managing sampling stages
* Gather all necessary information to produce accurate visuals and quotations
* Create and coordinate artwork, including logo handling and sourcing products in line with client specifications
* Agree final visuals and specifications with clients prior to production
* Maintain strong client relationships, encouraging repeat business and introducing new products and services
* Manage all client communication, including up selling opportunities and follow-ups
* Handle incoming calls and emails professionally and efficiently
* Maintain and update the client database, ensuring all information is accurate and current
* Use Xero to raise invoices, monitor payments, and support financial administration
* Order stock and ensure timely procurement for approved jobs
* Liaise with suppliers, account managers, and key partners while staying informed on new products and brands
* Coordinate print and embroidery operations, ensuring quality standards and deadlines are met
* Keep clients informed throughout the order process to ensure a high level of satisfaction
* Support new business development, including attending client meetings
* Assist in expanding core service offerings including printing, design, promotional products, and branded merchandise
Skills
* Ownership of all jobs from proofing/quoting stage through to completion
* Quotations turned around within 24 hours
* Strong quote-to-order conversion rates
* Increased order value through effective up selling
* High levels of client retention and repeat business
* Orders processed accurately and without errors
* Efficient invoicing and payment collection
* Accurate CRM/database management
* Improved turnaround times for quotes and proofs
* Strong follow-up processes to drive repeat business
* On-time delivery of orders while maintaining quality standards
* Clear and consistent communication with clients throughout each project
Benefits
* 25 days annual leave plus bank holidays
* Pension contributions in line with company policy
* Ongoing training and development opportunities
* Flexible working arrangements (where applicable)
* £35,000 per annum salary
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