Role Overview:
The Program Manager will lead a Prime complex, multi-vendor programs in the ITSM BMC Remedy to Helix Migrations.
This role combines strong technical expertise with excellent E2E program management skills to ensure successful delivery of large-scale IT transformation initiatives for global telecom clients.
Requirement to interact with multiple vendors, internal stakeholders, Owning and executing Program governance forums. Ownership of budget.
Key Responsibilities:
* Program Leadership & Delivery:
* Drive end-to-end delivery of strategic programs BMC Helix and Remedy ITSM systems within Telecom domain.
* Define program scope, technical architecture alignment, timelines, and success metrics.
* Technical Oversight:
* Collaborate with solution architects and engineering teams to ensure technical integrity of solutions.
* Review designs, integration plans, and ensure compliance with industry standards.
* Governance & Reporting:
* Establish governance frameworks, track KPIs, and ensure adherence to SLAs.
* Conduct regular program reviews and executive-level reporting.
* Risk & Issue Management:
* Identify technical and delivery risks early; implement mitigation strategies.
* Financial Management:
* Manage program budgets, forecasts, and profitability.
* Continuous Improvement:
* Drive adoption of Agile/DevOps practices and automation initiatives.
* Implement best practices for technical delivery efficiency and quality improvement.
* Domain Expertise:
* Strong understanding of telecom ITSM domain and processes
* Technical Knowledge:
* Deep knowledge of ITSM BMC CMDB, HELIX, Remedy systems
* Exposure to cloud-native architectures, microservices, and containerization.
* Program Management:
* 15+ years of IT Program and delivery experience, with at least 5 years in technical program management.
* Proven track record of managing multi-million-dollar programs.
* Certifications:
* PMP, SAFe, or equivalent certifications preferred.
* Tools & Methodologies:
* Proficiency in Agile, DevOps, and ITIL practices.
* Experience with Jira, MS Project, and other program management tools