Job Description
IT ManagerLocation: Halesowen (Hybrid – 3 Days On-Site Weekly)Salary: £45,000 – £50,000A well-established UK distribution business is seeking a technically strong, hands-on IT Manager to oversee a predominantly e-commerce environment across two local West Midlands sites. This role is perfect for a IT generalist who is comfortable working across 1st, 2nd, and 3rd line support, enjoys getting involved in all areas, and can confidently pick things up as they go along.While E-Commerce experience is highly desirable, strong experience with ERP, CRM, or other business-critical systems will also be considered. The organisation values individuals who are practical, honest, and comfortable leading operations without being heavy-handed.Key Responsibilities
* Lead day-to-day IT operations across two sites and remote sales teams.
* Provide 1st, 2nd, and 3rd line support, acting as the go-to person for all technical issues.
* Manage, support, and enhance business-critical applications — especially E-Commerce, but also ERP, CRM, or equivalent systems.
* Troubleshoot, diagnose, and resolve system and application issues across multiple environments.
* Manage user administration, access control, permissions, and configuration.
* Coordinate upgrades, integrations, enhancements, and general improvement initiatives.
* Work closely with external partners and vendors on fixes, updates, and technical input.
* Support reporting, dashboards, and data-driven decision-making.
* Identify opportunities for process improvement across IT and application workflows.
Essential Experience
* Strong background in system/application support, with experience across 1st–3rd line.
* Exposure to E-Commerce platforms is highly desirable, though ERP, CRM, or similar systems experience is equally valuable.
* Understanding of integrations, data flows, APIs, and platform configuration.
* Experience coordinating IT activity across multiple stakeholders or operational sites.
* Honest, pragmatic communicator with a hands-on approach and willingness to get involved in all areas.
* Experience working within distribution, retail, or other operationally focused environments.