Lead of Guest Management Services & Aviation - Events Industry
12 months Fixed Term Contract
Location: Home / Milton Keynes
Salary: £40,000-46,000 plus Benefits
My client a leading global provider of corporate Events require a Lead of Guest Management Services & Aviation to own delivery of delegate registration services and flights through Guest Management Services and Group Aviation Management teams ensuring they deliver to a high standard, focusing on resourcing and key account management. You will develop both teams and support them through management, leadership, training and coaching, and collaborating with project planning and delivery teams.
What you'll be doing:
Management and monitoring of Guest Management Services and Group Aviation Management workload and resource, providing solutions through accurate planning and productivity
Ensure quality of output from GMS & GAM associates, in line with agreed internal SLAs
Ensure delegate registration is provided efficiently, productively and proactively
Conform with company procedures in all aspects of GMS & GAM
Liaise with the planning and delivery teams, Business Development Directors, Clients and other BI WORLDWIDE associates in a professional and timely manner
To be familiar with and support the account strategy of projects
Always maximise time efficiency and profitability
Attend and actively participate in meetings, where required
Develop and implement training / coaching plans with the team members as and when required
What we're looking for:
Substantial experience within a similar role with strong background in delegate management, project resourcing and people development
Proven experience of providing a high level of customer service within a fast-paced and pressurised environment
Database management (experience of using Stova, Cvent, Crowd Comms or another delegate management platform) including producing reports
Experience in creating websites (primarily within a registration system) would be advantageous however not essential
App Management (experience of using SpotMe or other app platforms) would be advantageous however not essential
Understanding of Amadeus Selling Platform (advantageous but not essential) and knowledge of group aviation process
Proven ability to manage and interrogate large volumes of complex data
Demonstrate client management skills
Formal line management skills and experience
Excellent attention to detail
Intermediary or advanced level knowledge of Excel
Previous experience of working to tight timescales in a fast-paced environment, with proven ability to manage and prioritise a busy and demanding workload
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