Company Description
Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.
Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits.
Our mission is to make the impossible possible to realise your dreams.
Job Description
POSITION OVERVIEW
Department: Food & Beverage
Salary: £14.00/hr
Providing a warm welcome to guests and taking hot beverage orders and snacks will be at the heart of what you do. You will use your excellent customer service skills to give guests an experience that they are sure to remember! This is a full-time position (weekend included)
MAIN RESPONSIBILITIES
1. Welcoming the guests to our new F&B outlets & providing efficient, friendly, and professional service
2. Conveying the hotel's image through his/her attitude, professionalism and excellent grooming standards
3. Communicating proficiently in English (spoken and written) with guests
4. Preparing and serving a wide range of cocktails and coffees
5. Good knowledge of our products
6. Take responsibility for your designated section and station
7. Ensuring that the F&B area remains well stocked at all times
8. Receiving and processing customers’ payments
9. Making sure ingredient labels are visible in all stations
10. Maintaining hygienic food service techniques during service
11. Cleaning and sanitizing tables
12. Taking a positive problem-solving approach to guest problems and concerns
13. Actively selling and promoting hotel facilities and services
NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
Additional Information
PERKS FOR YOU
14. Employee benefit card offering discounted rates at Accor worldwide
15. Free and delicious meal breaks on duty
16. Complimentary stays in UK and North Ireland
17. Friends & Family discounts
18. 50% food discounts in our restaurants
19. Pension Scheme
20. Health Insurance
21. Eye Test Vouchers
22. Staff Uniforms Provided
23. Learning programs through our Academies
24. Opportunity to develop your talent and grow within your property and across the world!
25. Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21