Shop Supervisor
4 The Moor, Falmouth TR11 3QA
15 hours per week (weekends on rota)
£12.79 per hour + rewards & benefits
Be there when it matters.
Overview
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Each item sold in our shops generates funding for 2.7 million hours of expert medical, practical, bereavement and emotional support each year across hospices, people’s homes and the community.
Responsibilities
* Drive business, push sales and achieve targets using retail experience.
* Lead a team to deliver excellent customer service to donors and customers.
* Work with the local community to generate donated stock for sales.
* Recruit, train, and retain a volunteer team, providing leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
* Manage effective stock processes to keep the shop well‑merchandised with fresh, seasonal stock at all times.
* Act as a brand ambassador, supporting in‑store campaigns and national fundraising initiatives.
* Operate the EPOS system for accurate stock management.
Minimum Essential Criteria
* Customer service experience.
* Previous supervisory experience.
* Cash handling/till work.
* Basic IT skills (emails, instant messaging, video calls).
* Organisational skills.
* Lone working experience.
Desirable Criteria
* High‑street retail, leisure or hospitality background.
* Experience with KPIs and targets.
* Charity retail experience.
* Health & safety knowledge.
* Team player.
* Key holder/opening/closing responsibilities.
* Merchandising and stock rotation skills.
Benefits
* 27 days holiday rising to 33 days with length of service plus bank holidays (pro rata if part‑time).
* Competitive benefits package.
Equity, Diversity and Inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion and eliminating unlawful discrimination.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and those living with disabilities.
As a Disability Confident Commiting employer, we offer an Interview scheme for eligible applicants and provide accessibility and inclusive recruitment practices.
For more information on our equity, diversity and inclusion work, please visit our website.
#J-18808-Ljbffr