Overview
As an Operations Apprentice you’ll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Air, Ocean or Road. This can include Exporting and Importing Goods from and to the UK and across the World.
Key Activities
* Develop relationships with customers (internal/external)
* Ensure all customer enquiries are responded to promptly and professionally
* Adhere to Customs Compliance procedures and documentation
* Ensure each ‘Job File’ is fully and accurately completed
* Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
* Work with DGF departments on freight planning and coordination
* Liaise with DGF Transport & Warehouse teams on freight planning and coordination
* Liaise with overseas offices on planning and coordination
* Maintain mandatory KPI’s through the Company\'s Freight Forwarding system
* Use Company systems to create, manage and maintain the movement of freight
* Update the Company’s customer complaints system with all required inputs
* Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
* Contribute to the ‘First Choice’ continuous improvement program
* Participate in Monthly Team briefing sessions and weekly performance dialog meetings
* Complete all statutory and mandatory training as and when required
Qualifications / What we offer
The Apprenticeship will be for a 24 month Fixed Term Contract, with the aim that Apprentices move into a permanent position within the business – subject to a suitable vacancy being available and in line with the selection process for the role. We also offer a competitive salary with incremental increases and benefits in line with permanent employees.
The successful applicant will be working towards a Level 2 Customer Service Apprenticeship.
Location / Employment Type
* Employment type: Full-time
* Seniority level: Entry level
* Job function: Customer Service and Business Development
* Industries: Transportation, Logistics, Supply Chain and Storage and Freight and Package Transportation
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