Overview
We are seeking a Customer Support Officer within the Examinations Team, to be based at our office in NG8, Nottingham on a fixed term contract for 12 months.
Skills and Education Group offer over 400 Further Education qualifications through approved colleges and training providers across the UK. The qualifications we offer cover a wide variety of vocational subjects, including hospitality, door security, transport, and childcare.
Responsibilities
* This role involves both administration and customer service on a daily basis, ensuring the efficient operation of registrations, achievements, examination, and certification processes.
* You will need to have experience of working in a busy office and have excellent organisational and time management skills.
* A keen eye for detail is essential to work accurately at a fast pace.
* You should have excellent IT skills and be competent in Microsoft Office.
* Customer service is a significant part of the role, and we work to provide our customers with a courteous, professional, and efficient service at all times.
* You should be good at handling queries professionally and be a confident communicator, liaising with internal and external customers by telephone and email.
About the organisation
At Skills and Education Group, we are passionate about the advancement of skills and education to improve the lives of individuals. Our work makes a real difference to people’s lives locally, nationally, and internationally.
How to apply
If you are interested in working for a lively and welcoming organisation where you can directly contribute to continued success, please apply with a CV and covering letter via the links below.
We offer good terms and conditions of employment with a generous holiday entitlement and a contributory pension scheme.
No agencies please. Should you not hear from us within two weeks of the closing date, we regret your application has been unsuccessful.
How To Apply
You can find further information about the role and how to apply here.
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